Date	Time	Symptom	Called?	Spoke to	Callback?	Result	
17-Mar		No outside connection	Yes	don't remember			
18-Mar		No outside connection	Yes	don't remember			
19-Mar	7:00 PM	Can't ping gateway	Yes	Kayhan	No		
19-Mar	7:30 PM	Can't ping gateway	Yes	Robert	No	"he'd ""look into it"""	
20-Mar	9:00 PM	Can't ping gateway	Yes	Michelle		"""ripped and rebuilt"" my circuit"	
21-Mar	9:00 PM	Can't ping gateway	Yes	Tyrone	Yes		
22-Mar	7:00 PM	Can't ping gateway	Yes	Kayhan	Yes		
23-Mar	10:00 AM	Can't ping gateway	No	Kayhan	No	PacBell TT#: 0053152	
24-Mar	12:05 PM	No DNS name resolution	Yes	voicemail	Yes	No problem on their end	
24-Mar	12:20 PM	Can't ping gateway	No				
24-Mar	12:25 PM	Sync light flashing	Yes	Pacbell maint		hung up after 5 min on hold	
24-Mar	1:30 PM	Sync light flashing	Yes	Tessa		PacBell TT#: 0096025	
31-Mar	4:30 PM	Can't ping gateway	Yes	Kayhan	No	rebuilt	
3-Apr	9:00 AM	Can't ping gateway	Yes	Dino	Yes	problem with redback router	
3-Apr	12:00 PM	No DNS name resolution	Yes	voicemail	Yes	problem fixed	
6-Apr	4:30 PM	Can't ping gateway	Yes	Michelle	No	"""they were in a meeting"""
6-Apr	6:00 PM	Can't ping gateway	Yes	"Sal, then Michelle"		"rebuilt- Smita is going to talk to Doug, CEO"
8-Apr	1:45 PM	Can't ping gateway	Yes	Robert	No	rebuilt
10-Apr	9:00 PM	Can't ping gateway	Yes	Michelle		
12-Apr	1:00 PM	No email being delivered	Yes	voicemail		fixed somehow for five minutes
12-Apr	1:30 PM	Can't ping gateway	Yes	voicemail		
15-Apr	11:45 AM	No email being delivered	Yes	voicemail	Yes	"Dino said that they'd be working on it for ""hour or hour and half"""
15-Apr	8:30 PM	No email being delivered	Yes	voicemail	Yes	Michelle called back and said that there was another guy like me; no mail received.  Will likely be Monday before I get it again
17-Apr	9:00 PM	No email being delivered	Yes	voicemail		
20-Apr	5:00 PM	Can't ping gateway	Yes	Michelle		working on it
	9:00 PM	Can't ping gateway	Yes			
12-May	8:30 AM	No email being delivered	Yes